Privacy Policy

Last updated: October 24, 2025

This Privacy Policy describes how JOUDAÏA (“the Site”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit our website joudaia.com or interact with our online services (collectively, the “Services”).

By using our Site, you agree to the practices described in this Policy. Please read it carefully.

1. Amendments to this Policy

We may update this Privacy Policy at any time to reflect changes in our practices, for legal or technical reasons. The date above indicates the most recent version.

2. Information we collect

a) Information you provide directly to us

  • Contact details: name, postal address, email, telephone number.
  • Order information: billing and shipping addresses, payment details.
  • Account information: username, password, user preferences.
  • Messages and exchanges via customer service.

b) Information collected automatically

During your browsing, we collect certain technical data (IP address, device type, browser, pages viewed, visit duration, etc.) via cookies and similar technologies in order to improve your experience.

c) Information from third parties

We may receive certain information through our partners, including:
– Shopify (store hosting and management),
– Payment providers,
– Analytical and marketing tools.

3. Use of your personal information

  • Process and ship your orders.
  • Manage your account and preferences.
  • Send order or delivery notifications.
  • To improve our products and your experience on the Site.
  • To ensure the security of the Site and prevent fraud.
  • To send you marketing communications if you have consented to it.

4. Cookies and similar technologies

We use cookies to ensure the proper functioning of the site, analyze traffic, and personalize content. You can manage cookies through your browser settings.

👉 Learn more: Shopify Cookie Policy

5. Sharing your information

We never sell your personal data. We may share certain information with:

  • Shopify : store hosting and security.
  • Payment providers : secure processing of your transactions.
  • Carriers : delivery of your orders.
  • Marketing and analytics partners : improving service and site performance.

6. Security and preservation

We implement technical and organizational measures to protect your data. Your information is kept only for as long as necessary to manage your account, fulfill orders, and comply with legal obligations.

7. Your rights (GDPR)

  • Right of access, rectification and deletion.
  • Right to object to and limit processing.
  • Right to data portability.
  • You have the right to withdraw your consent at any time.

To exercise your rights, contact us at: contact@joudaia.com

8. Children's Data

Our products and services are not intended for children under 16. We do not intentionally collect data about them.

9. International Data Transfer

Our services are hosted by Shopify , whose servers may be located in Canada or the United States. Shopify adheres to international compliance standards (GDPR/CCPA).

10. Contact

JOUDAÏA – Personal Data Department
📧 contact@joudaia.com